corporate memory

A better approach to capturing old memories

A better approach to capturing old memories

Over the recent holiday break we were chatting amongst the family about the need to capture the stories of our parents' generation while we still can. How often have I heard people speak with regret about never having done so, their parent's fantastic stories and valuable lessons going with them to the grave?

We were together as a family for a few days and dipped in and out of this conversation over that time. Quite a few stories came up too – stories of my parents' childhoods, the early years of their marriage and so on. Some I'd heard before but there were quite a few special ones that were new to me ... which isn't bad given I'm on the 'wrong' side of 50.

All of which got me thinking. The 'typical' approach to capturing a family history is not as good as it could be...

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Is your business remembering the lessons of the past?

Is your business remembering the lessons of the past?

Last week I was walking past a small local warehouse when I overheard a conversation taking place between what looked like one of the supervisors and a storeman. They were ‘debating’ what had happened to some lost stock – something about someone not recording the paperwork properly.

It was an innocuous conversation really, but it struck a chord with me. I knew, because I used to work in that sort of environment, that the same conversation was probably taking place in hundreds of warehouses, large and small, across my city that day. They took place yesterday, and they would take place the next day. Ad infinitum.

The repetitiveness of this type of situation raises the question: If many people in workplaces spend a lot of time fixing problems, why is it that the same problems keeping reappearing, over and over and over again?

The answer is simple: because organisations rarely learn from their mistakes.

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